About Us -

Start your journey with our Strategic Customer Service with AI course, presented by HRD Certificate. This dynamic program is designed to equip you with the strategic skills and cutting-edge AI knowledge necessary to revolutionize customer service experiences. Explore the latest trends and technologies shaping the customer service landscape while honing your ability to implement strategic solutions.

Facts -

The global supply chain market is expected to experience a CAGR of 11.2% from 2020 to 2027.

Program Impact-

Course Curriculum -

All courses are taught by expert subject matters with some modules taught by industry leaders for practical learning and industry cases. Course content is in the form of videos, cases, projects, assignments and live sessions.

Module's

• Module 1 : What is Customer Service or Define Customer Service?
• Module 2 : The Importance of Customer Service
• Module 3 : Four key principles of Customer Service in the Retail Business
• Module 4 : 16 key customer service skills in the Outsourcing Industry
• Module 5 : Customer Service in Retail Business
• Module 6 : Different types of customers in the Retail Business
• Module 7 : Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
• Module 8 : 10 types of Customer Service Channels
• Module 9 : How to Appreciate Customers?
• Module 10 : Importance of BPO Customer Support Service
• Module 11 : Customer Service Experience
• Module 13: Case Study
• Module 14: Course Overview
• Module 15: Introduction to ChatGPT
• Module 16: Implementing ChatGPT in Customer Service
• Module 17: Managing Challenges in ChatGPT-Powered Customer Service
• Module 18: Implementing ChatGPT in Customer Service - Best Practices
• Module 19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service
• Module 20: Creating ChatGPT Responses
• Module 21: Ensuring a Seamless Customer Experience
• Module 22: Handling Sensitive Customer Issues
• Module 23: Monitoring and Improving ChatGPT Performance
• Module 24: Case Studies and Examples
• Module 25: Future Trends and Developments
• Module 26: Customer Service & RPA
• Module 27: Automated Data Entry and Processing
• Module 28: Order Processing
• Module 29: Customer Onboarding
• Module 30: Invoice Processing
• Module 31: Query Resolution
• Module 32: Appointment Scheduling
• Module 33: Customer Feedback Analysis
• Module 34: Legacy System Integration
• Module 35: Compliance Monitoring
• Module 36: Fraud Detection
• Module 37: Customer Account Updates